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PepsiCo Ukraine
Digital Customer Assistants for PepsiCo Ukraine
Case Study:
AI Assistant/Enterprise AI Solutions Development/Сustomer Assistant/Marketing/Engagement
ROI:
Enhanced Customer Engagement and Improved Data Quality in Promotions
Company Overview:
PepsiCo Ukraine is a leading multinational food and beverage company, known for its iconic brands like Lays, Pepsi, and Sadochok. The company runs numerous promotional campaigns to engage with its vast customer base. As a market leader, PepsiCo Ukraine continuously seeks to enhance customer experience, streamline interactions, and maintain data integrity during promotions, ensuring that all touchpoints with customers are both efficient and user-friendly.
Before:
PepsiCo Ukraine needed to simplify promo code redemption and maintain data quality during promotional campaigns.
After:
Introduced digital assistants to streamline interactions and data collection, enhancing customer experience.
What We Did:
Developed chatbots for promo code registration and campaign assistance across multiple brands. Integrated chatbots like Lays Chatbot, SadochokUA Bot, and Pepsi Music Bot for seamless user experiences. Improved data reliability and engagement during promotions.
