Back to Home
Ukrzaliznytsia
AI Assistant/Enterprise AI Solutions Development/Transportation and Logistics, Ukrzaliznytsia
Case Study:
AI Employee Engagement for Ukrainian Railways (Ukrzaliznytsia)
ROI:
21% Increase in Employee Loyalty and USD 370K Savings in Communication Costs
Company Overview:
Ukrzaliznytsia is Ukraine’s national railway operator and one of the country’s largest employers, with over 230,000 employees. It plays a key role in transporting passengers and cargo across Ukraine and internationally, while managing the nation’s railway infrastructure. The company is focused on modernizing its workforce management and internal communication to boost efficiency and employee satisfaction.
Before:
Ukrzaliznytsia, with over 230,000 employees, faced challenges in maintaining morale, reducing strikes, and improving corporate communication satisfaction.
After:
Introduced Buksa, an AI-powered Employee Engagement Specialist, transforming communication and engagement.
What We Did:
- Implemented AI-driven Q&A with self-learning capabilities.
- Automated question routing and facilitated peer communication.
- Conducted periodic sentiment surveys and refined content based on feedback.
